SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shayro (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shayro.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The camera received in excellent condition on the water checked in muddy water in the summer is poorly visible and so normal. I will check in the winter
13th ordered, 19th already the courier called the door. Everything works. Did not like the viewing angles of the display. Color distortion over 30 degrees
Shipping about a month packed well, checked for dry works perfectly, in the water did not check
To moscow drove 20 days. 3 days before the promised term. Everything is well packed and works. Complete set. The image is clear. Delivered the courier straight home. We will check on the water-we will complete the review. Seller advise!
Looks good until i checked
The camera was delivered quickly. The packaging are fine. It looks great. We just have to test whether it works. :)
Before tula reached in 14 days, the courier delivered the parcel directly to work. everything checked, works fine.
A whole came. Packed in cardboard and pouches. Checked shows. In the water still checked. 6a sushi quality is good and color. Leds all shine.
The package is excellent i am very satisfied with thank you. the package is delivered by courier.
Delivered quickly, quality is good
Before kemerovo for 3 weeks, courier delivery, collected in full normal, the quality of shooting is slightly more average, the tv would certainly be better, t. k on the monitor on the computer you can see that on this display you can not see, ordered with video recording, flash for 8g in the kit. in the photo depth 2.20, ice cm 70, snow cm15. sunny. the wires are thin, and the tv constantly falls out of the latch. not bad yet. Next i will add a review.
All ok.
Great device. In the russian federation such from 10-12 k. Video quality is acceptable. I did not find the display of the battery charge. you can safely take, the box is convenient, the monitor is removed. Took without recording because. I consider recording a toy for a couple of times)
The camera reached almost a month. Brought by courier. All whole without damage. The camera is completely working, no problems.
Everything works, delivered by courier to the house. After fishing i will finish the review
Delivery by courier to the apartment) quality like norms, at home while everything works
A whole one came. Works.
dar prie telkinio nebuvau , bet kokibe kameros gera vaizdas grazus nepjauna akiu, atsiunte per 3savaites, atnese kurjeris DPD i namus. kolkas patenkintas. (thanks everything ok, good quality . everything works & I very happy)