SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shayro (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shayro.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product delivered before Estimated time… Product arrived in order… Reel soft… Still testing in practice…
All right, came well packed. So now missing tests.
Excellent very fast delivery
i bought this because i has another baitcaster that sucked. This one in the other hand run great from he beginning. Almost almost 0 knots, even trowing without care or practice. totally recomend for the price and for beginners. arrives in like 10 days to valparaiso, chile.
According to the order, but the packing is damaged
Came in 33 days in Curitiba looks good now have test…
Très bon Moulinet fluide nickel
Harika
Product arrived in two weeks, well packed. Dry looks very well
Cost beneficial, material and designer excellence!!!!
Nice reel, looks good!.. Fast shipping to Peru. 22 days to my city! Thank you
Reel as described beautifully finished, now testing…
Delivery time 8 weeks just need to prove it
Top product, took a little because year Post super crowded, but it's there, amazing reel, will test here two days
Top great product Thanks…
All aluminum, solid, to see at the edge of the water
Great product, perfect workmanship and weight ....
I'm the first to use baitkastng but I wanted the machine so good
Dry spins very well, brake smoothly it comes, well packed.
Ok
Very good reel in every way now to try it
Very top. Excellent reel. Not wait to test it. Super fast. Safe packing
Arrived early. Still not used but seems to be a great equipment. Well finished. THE packing is very tough.
My first grimace Q is good KKK
beautiful fishing reel..fast response and nice package thanks
Beautiful and good favor,
Excellent It's very good.
September days $-received four key Customs in days while you 've been living away screen took about four yo Bo Jin still having did the tingly
Fast shipping has been
All right and fast
Reel beautiful, excellent workmanship, perfect! We Will test!!
Very serious the order quickly reached note 10 for the product I will order from you again.
Delivery to rostov-on-don 6 days. Brought the courier. I liked the coil. I use it on the onboard feeder. Therefore, i can not say anything about the work of magnetic and centrifugal brakes, i do not throw lures, but lower them vertically.
Reel excellent
Super I
Veip very fast, reel apparently very beautiful and good, now eh forehead
Larger size
Exactly as advertised
Ordered from russia. Delivery to peter 4 days. On the coil, there is no experience. Just mastering. And so, the goods are good (from the word-done very well)
Everything perfect, in a week the product was already in argentina, then our mail took more than a month to deliver but everything arrived perfect. I'm already doing new shopping
Very good machine!
Hard state, because no zdążyłem too much it porzucać. Additional insights I will add at the end of the year
Perfect, like the, order box with manual
As described! Looks great
Well packed. My first multiplikator. As przetestuje I know.
It came very quickly. The quality is quite decent. Packed very well. On the water did not check. Thank you.
Great little product, still have to use but item was as explained.
Top quality product, very good, arrived in 20 days I am very satisfied.
Received super fast delivery. Great product
Not tested yet more carretinha is very beautiful and looks good quality.