Shipping & Payment

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Shayro (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://shayro.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Buyer

Review

M***v

verifed buyer

14 Jan 2020

Delivery two months, apparently due to a huge number of shipments from the sale of 11.11.19. Coil fire, soft smooth running. The only thing did not like this is not a strong noise, the Toli bearing Toli just pritsya new details.

A***B

26 Dec 2019

Very Nice Reel

F***v

11 Dec 2019

It's okay. And thanks for the gift.

P***v

2 Dec 2019

Packed neatly, all whole! I ordered models 2500 and 3000. Seller credit. The size is slightly more than 2500 model, I plan to use for trolling 3000, and 2500 for jig.

E***a

1 Dec 2019

Coil fire. The cord winks smoothly. Put the brake on the rotor. Cut out the ring of soft foam rubber, now with the open perfume of the stacker rotor is dead. The thickness of the ring is 2mm. Car ring cuff not fit, need flat ring.

A***v

30 Oct 2019

All came weeks for 3. packed well.

M***m

11 Jul 2019

Pack in excellent condition reel great

E***o

15 Apr 2019

The goods went to odintsovo for about a month. We'll check the fishing. Looks all ok.

F***i

14 Dec 2018

Vendedor muito atencioso, entrega extremamente rapida (via ePacket), sem taxas ou dor de cabeça. Produto ótimo conforme descrição. Recomendo.

E***i

2 Dec 2018

מוצר מושלם . מוכר עוד יותר מושלם ! אני מרוצה מאד ...

Customer

22 Nov 2018

muito rapido por favor brasileiros otima loja viu

I***v

22 Oct 2018

Excellent coil.

19 Oct 2018

Amazing store! I'll buy again! Great product, good price and fast delivery! Thank you!!!

V***o

Great product, recommend store, only 2017 years came, and all is well.

I***o

1 Oct 2018

THANK YOU!!!

S***V

15 Sep 2018

Product description. Coil is excellent. Price-quality. Parcel arrived for 2.5 weeks to Balakovo. Fast shipping. Seller recommend.

R***s

16 Aug 2018

Take here is 5 reel, all always perfectly! Thank You Very Much! Seller recommend!!!

M***u

7 Aug 2018

good quality, fast delivery

26 Jul 2018

Come in Moscow quickly. Not checked.

O***a

16 Jul 2018

great finishing really seems original! and reached too fast!

13 Jul 2018

top arrived in 27 days in itajai sc product 100%

10 Jul 2018

came райцентр волгоградской area in the parcel is comparatively fast. in normal condition mail with taken away. like, be original. coil экземпляру полученному match good and description. маломерка reel, if compare, such as daiwa legalis 2500ha with, i have 1,5 use. is good, even soft running led small load, люфты is, but some. while increasing speed обгонной noise small area appear, order it itself but шумная less, daiwa legalis 2500HA than. your money and high speed good version for coil. buy satisfied. to store thank you very much.

17 Jun 2018

Отлично всё!!! Заслуженные 555

5 Jun 2018

катушка огонь! 3000 шпуля не сильно большая металл. Ручка тоже. Остальное пластик качество нормальное ход мягкй люфтов почти нет. Вес как в описании. Единственное рычажёк переключения обратного хода маленький но не критично.На Сахалин 10 дней ЕМС 300 руб. Проверю на лосося пойдёт?

Y***a

29 May 2018

Катушка супер!!! Качество отличное, на мой взгляд не отличается от оригинала. Доставка 7 дней до Астрахани, привёз курьер домой.

R***n

24 May 2018

coil is good!

A***a

20 May 2018

very fast delivery. all come and in good quality full set

18 May 2018

18 made may 4 mail on moscow received may. packaging new. came from the parcel singapore coil good quality люфтов without. expect will полегче (weight 325g). long in the very use шимоно fishing, have different options (ультегра, navi, sugar нексави) there's compared. туговатый показался coil this torque for me, very comfortable. store recommend. all through it that ordered, flawless исполняет until all!