SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shayro (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shayro.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My first purchase, surprised, very fast delivery
Delivery a little more than a month to izhevsk. Special thanks to the postmen from novosib, where the parcel was lost 20 days. A whole one came. No noise. There is a small backlash in the back stop, for its budget the norm. On the water has not yet tested. Balls are also not rolled out, it's also normal. Took under the jig to 70gr. See how much проживёт. Winding out of the box is decent.
I was impressed with the speed, 17 days until Iguaçu's mouth, and no charge!!!!
Arrived fast and perfect.
Looks Like original, fast shipping. Recommended Buy.
Arrived fast 25 days Product in perfect condition… Recommend, attentive Thanks to the next
Item came as described and well packaged without any damage. Shipping was just over 3 weeks to Canada. Haven't had a chance to test it out but looks fantastic.
Product arrived intact perfect am very satisfied with purchase ....
Perfect product and very fast! Hope more products can be purchased this way (from Brazil)
All OK product great quality
It's just ahu-nno. Delivery 20 days to mogilev (belarus)
Great product!!! Arrived in 5 days! Was very satisfied! THE reel is great and the store exceeded expectations. Recommend.
All super delivery month coil fire.
very good reel. silent and soft move. despite its compact size, reliability and confidence are felt. Thank you store for fast processing of goods. EMS delivery is super fast.
Product come with box extremely damaged
Excellent reel. Original Shimano. Arrived within 1 week after being shipped. Excellent store answered all the questions that did.
Top product. Came packed 100% original. Recommend the store. Took just 10 days after the payment
The order came in three weeks. Packaging is bad. Just a cardboard box sealed with tape. Although asked to pack better. Nevertheless, the whole came. Coil fire. There is acceptable as i consider backlash in the handle. There are no complaints yet. Let's go fishing
Original Product and received as described in AD. Product delivered very fast!!! Congratulate the store!!!!!
very good! excellent quality, I recommend this store.
Excelente compra! entregue em 10 dias!!!
Заказал 27-12-18, пришла в Москву 04-02-19. Всё было доставлено в целости и сохранности. Катушка огонь, не чего не люфтит не скрипит. Shimano как всегда на высоте. Продавец отличный, на вопросы отвечал быстро. В общем можно смело заказывать.
parabéns ao vendedor!!! Produto de qualidade e entrega rápida. chegou exatamente 30 dias após o pagamento
chegou rapido, menos de 20 dias no brasil, Produto perfeito, original.
Produto original, bem embalado. Comprei pelo estoque do Brasil, sem taxas. Recomendo. Testei o produto, show de arremesso.
Отличный продавец. Отвечает на а все вопросы вовремя. Рекомендую. Товар высокого качества. Оригинал. Брать не думая.
Nice!
катушка прибыла за 2 недели. все отлично!
Получил катушку. Катушка ОГОНЬ!! О производителе писать смысла нет. Все соответствует как в описании. До Владивостока дошла за 24 дня. Все отлично. Упаковано хорошо. Рекомендую!
Chegou com menos de um mês e sem taxa com frete E-packet. Parece ser original, mas ainda não testei. Vendedor muito bom, responde todas as perguntas e bem rápido. Recomendo.
상태 좋고 맘에 듭니다. 판매자께서 질문응답도 잘해주고 좋았습니다. 감사합니다.
Большое спасибо. Качественный товар. Надёжный продавец, рекомендую.
Дуже цікава катушка, якість на висоті. Продавця рекомендую. Все б добре але наш сусід ботоксний карлик ПуTін пидарас і він скоро здохне як плешивий пес.
Reçu au bout de 10 jours. Je recommande, comme d’habitude, ce vendeur.
Ваще! Я так жду весну, чтоб испробовать эту красоту!
muito bom estou muito contente com minha nova aquisicao
Perfeito ! Ótimo produto
Посылка пришла вовремя.Курьер принёс домой. Всё целое,но пришла голая катушка без чехла. Спасибо!!!
Product was perfect. Only thing is I was only told after that there would be no oil. Would have been better if i had known in advanced.
Катушка супер! Продавцом доволен.
Bonjour, livraison rapide et produit conforme à la description. Il reste à essayer. Merci
Товар соответствует описанию, посылка дошла за 2 недели.
Super nice product!!
Ótimo produto.
Coil arrived in time declared by the manufacturer. Super coil, complete with mint box (despite the fact that requested manufacturer better package) there is a description of the Blast Circuit, brand guarantee Shimano. Coil completely satisfied. Not like the product packaging, the package was 2 coil, two boxes wrinkled.
Great store, indicate the all friends there
Good product.
Received, assembled, drove to the river. First throw Lumpy)))) beard, little подрегулировав put 2 sinker the eccentric brake on the middle, and spinners on 18gr. Lures 13 cm. Change the 8 grams. And all without changing the settings. Satisfied)))
Showww!, very fast delivery! Store 1000%
great store