SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shayro (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shayro.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Item arrived in good condition, well packed
The coil went to the Moscow time for 32 days, probably because of NG. coil original, winding super. Coil tried everything perfectly))
The husband is happy, says the original Shimano came) thanks)
Everything is fine
The whole product corresponds, noooo expected more from Shimano
The order came quickly (3 weeks in the Rostov region), everything is well packed
The coil ordered 11.11., today took (02.12.). Packaging whole, all norms.
Everything seems to correspond to the description, tried to wrap the braid exactly to lie down, the only thing was not so fast delivery. Seller success in business.
Everything is super, it came in 3 weeks, Moscow
Coil original. There is an axial backlash of the spool. With the box, Daiwa braided 0.1mm wound cone, had to put the washer. Otherwise fishing will show
Delivery fast coil satisfied tested on the water all super.
To the fullest.
Everything is fine, no backlash, came quickly 17 days to perm.
Delivery 2 weeks to the perm region, excellent coil, original, backlash did not find, the stroke is soft.
Everything corresponds to the description. Ordered 20.07.2019 delivery by courier to krasnogorsk 23.07.2019. Packed in excellent. The coil is produced in malaysia. The coil is satisfied.
I ordered my husband, i do not understand anything about this, but it looks good, good. It came in a week.
Everything came. To moscow 5 days. Coil norms
Delivery from moscow to the region took a week, but the box ideally and brought the courier home.
A great product like it can't be otherwise when it comes to shimano, simple and effective with all brand technology, the crank is unique (collection) important for people using the reverse, For me it is an advantage as it never used reverse and thus is gained in softness and tightness of the gears, the 1000hg model is surprisingly small and designed for spinning súperligth, jigging etc.
Everything is cool, it came very quickly
Delivery is fast. Brought the courier in three days. Purchase satisfied. Coil in working condition.
very good
This is the real thing! The store is cool! This is the 4th reel from him. All super
Super fast shipping item. Only 16 days to latvia from the date of payment. Excellent coil quality. Just super. Backlash minimum, assembly malaysian. Thanks to the store for the wonderful service and clear track tracking. We will order more.
Looks like a perfect condition. Original malaysian production. The goods are delivered quickly, transmitted by courier. Quality is very satisfied. Complete set for setting Winder, instructions in T. h on Russian. No additional spool included. Still, if anyone is important-the antireverse is turned on constantly, there is no turning off the lever of this model.
Thank you for the coil! Everything is exactly like in the description! Packaging is good, everything is safe and sound! There is a backlash on the spool, or maybe it should be!
The coil is just super, no backlash, everything is spinning freely, one i do not understand ordered 5000 on a far-off, and it pulls a maximum of 4000. We have to put on the fishing rod.
The coil came to the post office for 22 days before udmurtia Immediately decided to wind the cord, the cord i had sunline siglon x4 in 0,187 (#1.2) in unwinding 150 m. I had to finish backing You see winding yourself) In the coil there is a small backlash of the main pair, there is also a small noise, the feeling is as if the coil works on dry, although at a detailed inspection found lubrication on the roller and directly in the mechanism of the spool. On the stem i did not find grease ( Although it is possible because of the coil mechanism itself (dust, water and other debris protection) I think it is worth giving to the starting something. In general, at first glance, i'm happy with the coil, I will add a review after the first fishing
thank u very much very fast great
Coil fire! I advise everyone for this money in moscow not to buy this.
At first glance, everything is fine. Production malaysia. delivery by mail.
I would like to thank you for your review. i would like to thank you for your review.
Thank you, fast delivery. Packed perfectly. We'll try her soon.
All match the description. Ordered 23.02 it is 27.02, courier polite pre-scored I reported that am not at home and at work and he had no problems brought on another address! Packaged in original box 100℅ original.
Катушка превосходная! Ни катушка, ни коробки не повреждены! Доставка за 3 дня IML до Москвы. Большое спасибо!
Товар соответствует описанию.Пришел за 2 недели,
Пришла быстро, упакована хорошо. Рекомендую.
Катуха супер. но доставка долгая очень. 25 дней (((
Bonjour. Réception rapide en 15 jrs. Aujourd'hui démontage pour voir l'intérieur de la bête et les points de graissage. Nickel!!! belle machine. De la tôle et pas de plastique. la graisse était bien sur le mécanisme intérieur. Les roulements sont de qualités. La bobine tourne bien. La manivelle également. Le frein micrométrique fait son taff. Pas encore utilisé en situation de pêche mais à première vue, je suis confiant. Je suis satisfait. A voir en pêche. Merci.
Товар доставили мега быстро за 5 дней, принесли на дом, люфтов нет не где все сидит ровно за исключением кноба он немного люфтит но не критично во всем остальном норм, единственное для 3000 маловато выглядит риоби екстя 2000 смотрится больше
Заказ пришел быстро.Все отлично.
I'm very satisfy for the logistics but I'm just a litle disapointed about the internal friction in this reel
Спасибо
Приехала за 4 дня с заказом из России! Все нормально. Катушкой доволен, советую заказывать.
Все понравилось. Не пожалел что заказал. Спасибо продавцу.
катушкой доволен. рекомендую пролавца
С доставкой были проблемы,сначала на Российском складе уверяли что отправили,потом через неделю оказалась что посылку потеряли,продавец предложил отправить новый товар из Китая + подарок,на что я согласился,посылка пришла хорошо упакована без дефектов,с подарком обманули поэтому ставлю 1 звезду.
доставка в течении 9 дней. качество продукт а отличное, отличий от того что продают в России не увидел
Настоятельно НЕ рекомендую никому пользоваться доставкой службы IML Express (Компания IML), при распаковке обнаружил, что имела место попытка воровства, красная шимановская коробка была варварским способом разорвана, просто оторвали часть коробки. Катушка находилась вне пакета и была не в транспортировочном положении. В результате погнута дужка лесоукладывателя. Катушку не взяли так как наверное рассчитывали на смартфон или на другую технику. Катуху пихнули обратно и заклеили внешнюю коробку. Администрация IML Express морозится, на запросы не отвечает.
Катушка огонь! ни люфтов ни шумов.ход очень мягкий. доставка 4 дня. вторую катушку заказываю у этого продавца и все замечательно! товар и продавца однозначно рекомендую. продавцу отдельное спасибо!